Patient Information - Account Queries
Hospital charges and operating theatre fees differ according to the reason for admission, health fund and level of cover.
Patients should check with their health funds to confirm that admission to hospital is covered and if there are any other payments which will apply.
An estimate of out-of-pocket expenses may be obtained from Cabrini Health prior to admission by contacting:
Patient Services Department
Telephone: (03) 9508 1789 (Malvern) or
(03) 9508 8773 (Brighton)
E-mail: patientservicesliaison@cabrini.com.au
For uninsured, basic health cover or patients undergoing cosmetic procedures, an estimate of costs can be obtained prior to hospital admission by contacting Patient Services Department on the above numbers. The estimate is required to be paid on admission.
GST charges apply to all cosmetic procedures (accommodation and theatre) guest meals, all phone calls and other miscellaneous charges.
On admission to hospital, you will be provided with a written estimate of out-of-pocket expenses. Those expenses not covered by a patient health fund are to be paid on discharge.
Cabrini Health accepts Bankcard, VISA, Mastercard, cash, cheque or EFTPOS.
VeteransAffairs
Cabrini health holds a Tier 1 classification with the Department of VeteransAffairs. This is the same arrangement as that of Victoria public hospitals.
The agreement allows doctors to admit entitled veteran, war widow/widower patients without obtaining prior financial approval from the Department of VeteransAffairs.
However, as arrangements with the Department of VeteransAffairs may vary over time, please discuss possible out-of-pocket expenses with either the Department of VeteransAffairs or your admitting doctor.
Motor Accident (TAC)
Approval must be obtained from the TAC prior to admission (shared accommodation only). Cabrini Health requires a claim number and date of accident. If a private room is requested, a daily co-payment will apply.
WorkCover
Approval must be obtained prior to admission (shared accommodation only). Cabrini Health requires a claim number and employer details including name, address, insurance company and contact. If a private room is requested, a daily co-payment will apply.
Doctors & Health Professionals
Doctors and health professionals will bill you separately for their professional services. We suggest, prior to admission, you discuss details with your doctor.
Medical Imaging & Pathology
These services will be billed separately to your hospital account and are rebatable from Medicare and/or your health fund. An out-of-pocket expense may apply for these services.
Pharmacy
Prescriptions dispensed for drugs prescribed prior to admission, and drugs or medicines prescribed to take home, will be billed directly to you by Cabrini Pharmacy.
