When you arrive

Please attend Reception where you will be admitted by Patient Services staff. 

  • Malvern - please go to the main reception, located at the Coonil Crescent entrance.
  • Brighton - please go to main reception, located at the New Street entrance.
  • Prahran - go to the main reception, located at the High Street entance. 

On admission, please inform the nursing staff if you have any special needs or questions. During your stay, nursing staff will advise you of the services available and the care and treatment you may require after you leave hospital.

Bed allocation

Bed allocations are made on the day of admission. The allocation of a single room is subject to availability and priority is based on clinical needs. Every effort will be made to ensure that your desired accommodation request is met, however no guarantee can be given. 

Day Procedure Patients

  • Please follow your doctor’s instructions regarding special preparation prior to your procedure and do not drink alcohol the day before your admission. 
  • As certain types of anaesthetics may cause drowsiness and impair your mental awareness, please arrange for someone to collect you after your procedure and remain with you for the following 24 hours. On admission, ask the nurse for an estimated length of stay.
  • Do not wear make-up, jewellery or nail varnish and wear loose, comfortable clothing on the day of your procedure.
  • You will be provided with a personal discharge plan and staff are available to assist with arranging services you may need following your procedure.

Malvern patients only: on the day of your procedure, please bring your Day Procedure Centre brochure with you.

Paediatric Ward

Sleep-over facilities are available for one parent. Parents are welcome to visit at any time and be involved in their child’s care.

During your stay

A short video plays on all patient TV screens, outlining useful and important information during your stay at Cabrini. 

Patient Bedside Guide

A patient guide is available at every bedside with information about the range of services available to you, as well general information about how to access our amenities.

Patient Identification

During your hospital stay you will be asked to provide your name, date and address prior to any procedure. This is to ensure the quality and safety of your care.

Wireless Internet (WiFi)

Free wireless internet is available to patients with their own mobile browsing device. However, Cabrini does not accept responsibility for loss or damage to your device. 


Before coming to hospital, be sure to make plans for returning home – talk to your family, doctor, case manager or pre-admission nurse. Matters to consider include shopping, domestic help, personal care, meals, home safety aids and equipment. When you arrive at hospital, talk to your admission nurse about any needs you may have on leaving hospital. Your length of stay at Cabrini will be determined by your admitting doctor and your medical needs. The preadmission nurse will discuss discharge with you and arrange a plan. Staff will assist you and your family to plan and arrange care after you leave hospital. If needed, community based health and support services will be arranged. A care coordination service is available to facilitate complex discharge planning and can be accessed through the nurse manager of your ward. 

Malvern Discharge Lounge

Patients will be escorted from the ward to the discharge lounge if they are unable to be collected by Cabrini’s 10 am discharge time. Time spent in the lounge will provide patients the opportunity to:

  • Speak with a nurse and patient assistant should there be any last-minute queries.
  • Go through discharge medications with a Cabrini pharmacist.
  • Confirm pick up arrangements with the patient’s friend or family member – a phone is available to patients in the lounge.
  • Enjoy tea and coffee and light refreshments prior to collection.

Please note, there are certain situations where patients may not be appropriate for the discharge lounge such as patients who require stretcher ambulance. These patients will be collected from the ward.

Patients may be collected at the hospital’s main entrance by parking in the three-minute carparks available directly outside the main entrance of the hospital accessed via Coonil Crescent (off Wattletree Road). 

Patient Transport

It is important to consider your transport to other facilities or returning home when you come into hospital. 

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Patient care and safety

Call and Respond Early

Call and Respond Early is a patient safety system that can be used by patients, families and carers when they are concerned about a patient’s wellbeing. 

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How do patients help Cabrini to improve its care and service?

In line with our mission to provide excellence in all our services, we are committed to achieving 100 per cent patient satisfaction and 100 per cent safe care. For these reasons, we are monitoring our services through a series of audits (or checks) designed to help us identify risks to our patients and thereby ensure the safest possible care. Our patients are an invaluable source of information about our services. 

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Preventing infections while in hospital

At Cabrini, our main consideration is the safety of our patients. We are committed to minimising the risk of you acquiring an infection during your treatment. Hospitals can be risky places. If you are elderly or otherwise debilitated, if you require an intravenous drip for a prolonged period of time, if you have an open wound – then you may be at increased risk of developing an infection. 

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Safe and appropriate use of antibiotics

Antimicrobials include antibiotics active against bacteria, as well as anti-fungal, anti-viral and anti-parasitic medicines. Inappropriate use of antimicrobials can lead to increases in drug resistance, side effects and treatment costs. An effective approach in hospitals is an organised antimicrobial management program, known as antimicrobial stewardship (AMS). 

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  • Falls prevention

    When you are admitted to hospital, your nurse will orientate you to the ward and give you tips on how you and your family/carer can help to prevent you having a fall while in hospital. Every patient admitted to Cabrini is screened to determine if you are at high, medium or low risk of falling. Depending on your level of risk a falls reduction plan is put in place to help prevent falls during your stay. Cabrini is using a traffic light system with different colours that inform staff and help to keep you safe. We encourage you to wear appropriate fitting footwear/slippers and clothing to reduce your risk of falling.

  • Identification Bands

    When you are admitted to Cabrini, an identity band will be placed around your wrist or perhaps your ankle. This band has specific information about you including your name, date of birth and address. Staff will ask you many times in a day to confirm the information about you is correct before any medication, procedure or other treatment occurs. This is to ensure the prescribed treatment is being administered to the right person at the right time. It is also important to inform nursing and medical staff about any allergies you have, whether they be to medication, food, tapes or anything else because a different coloured band will be used to highlight your allergy status.

  • Hand hygiene and infection prevention

    Please inform staff on your arrival if you have been suffering with a cold, flu or gastro symptoms in the days leading up to your admission. Visitors with any of these symptoms are asked not to visit until they are completely recovered to help prevent the risk of the infection spreading. Visitors and family members will be asked to use the sanitiser hand gel before and after their visit with you. The hand gel will be located at entrances to ward areas and patient bedrooms. Place your hands under the pump and squirt the gel onto the palm of your hands. Rub your hands together and roll over your fingers and thumbs. Another important thing patients can do is to remind staff who care for you to make sure they also use the hand gel. The use of hand gel has greatly reduced the spread of germs and you can play a role.

  • Medication

    It is important to bring your current medication to hospital with you. This will help the doctors, pharmacists and nursing staff know what medication you are currently taking and help the doctors to plan your medical care. It is also important to let staff know about any over-the-counter medication you are taking as sometimes there may be interactions between these medications and your prescribed medication. We strongly encourage you to ask questions of your doctor and the nursing or pharmacy staff caring for you if you do not understand anything about the medications you are taking, especially if your medications have been changed.

  • Pressure injuries

    Pressure injuries can be a problem for many patients who come into hospitals and aged care facilities for care. People who are frail, elderly, have a chronic illness or an acute illness that restricts their mobility are at risk. A pressure injury is an area of skin and/or underlying tissue that has been damaged due to constant pressure. Pressure injuries can develop over a very short time and staff will monitor and assess your risk every day. A range of measures can be put in place to help prevent pressure injuries. If your medical condition permits, the key to avoiding pressure injuries is to move early and often. Avoid sitting or lying in the one position for a prolonged time. For patients who are unable to move independently, your nursing staff will reposition you on a regular basis. Please inform your nurse if you have any sore spots such as on your backside or heels as this can be a sign of early pressure injury.