We understand that having a child admitted to hospital for illness or surgery can be a difficult and stressful time for families. Our philosophy of ‘family-centred care’ means we place our patients and their families at the very heart of our healthcare delivery. Your child will receive the highest standard of care around the clock from our team of paediatricians, paediatric surgeons and nurses, and allied healthcare professionals.
Embedded in our philosophy is the understanding that parents remain the most knowledgeable and committed advocates for their children. Research has found that children whose families and significant others are involved in their care make better recoveries, and have shorter hospital stays. For this reason, we allow parents or the primary carer to stay by their child's bedside throughout their stay. We also welcome observations and insights when customising your child's care plan, ensuring you are involved in your child's diagnosis, treatment and recovery.
“The care provided today was exceptional and we were treated with respect and kindness. From the nurse who called me the day before to take my son's history and explain the process, to the nurse who wheeled my son back to the car, and everyone in-between has been amazing. My son has additional needs and to have surgery was a daunting prospect for a 10 year old with Autism spectrum disorder. As a parent of a child that has many experiences in numerous healthcare organisations, today really was a highlight and demonstrated what a fabulous hospital you have, with staff that obviously enjoy their work and are able to create a wonderful patient (and family) experience. Thank you and keep up the amazing work you all do.” – Stacey, March 2019
“I cannot speak highly enough of the care provided to my son. The whole experience from the pre-admission phone call letting us know what to expect and finding out about my son, through the operation and recovery and discharge, and then the phone call after discharge checking on how my son was doing. It was positively a 15/10 experience” - Natalie, 2018