Doctors Hub

• Whenever you replace your mobile device, you must re-enrol Imprivata ID before you can use it for MFA.
• Call Service Desk to remove the previous Serial number and then enrol again.
  See Quick reference guide – Section C > Step 3.

• You will need to re-install Imprivata ID on the same mobile device and then re-enrol the app before you can use it again.
• Call Service Desk to remove the previous Serial number and then enrol again.
  See Quick reference guide – Section C > Step 3.

Fast Access must be enabled to receive push notifications. From Features, enable Fast Access.

Your mobile device includes tools to stop the delivery of notifications from apps.  Review these settings to confirm that Imprivata ID has permission to display notifications.

Your Android device may include a tool that restricts notifications and services for apps that it thinks you’re not using.  Review these settings to exclude Imprivata ID from these restrictions.

Call Service Desk to remove the previous Serial number and then enrol Imprivata ID again.
See Quick reference guide – Section C > Step 3.

You may be used to a password manager and autofill feature associated with your browser. This means that your username and password were autofilled when you accessed various apps. From Doctors Hub you lose this feature.

Before accessing your apps from Doctors Hub, you must know your username and password for each app you use. Change passwords if this is the only way to find out what your password is. This is the ideal time to capture your passwords into a password manager.

Cabrini recommends KeePass. After downloading and installing a password manager, you will save your passwords in a secure database file. Regularly create a backup of this file and store it where you can access it from all your devices.

• You will receive a username and password as part of your on-boarding process.
  See Quick reference guide – Section A.
• If you already access systems at Cabrini using MFA, then sign on with the username and password that you use to access the Cabrini hospital network.
• If you are unsure of your username, contact Service Desk.
• You may be experiencing confusion related to multiple user accounts. Cabrini IT is striving to standardise user IDs and we apologise for the inconvenience in the interim. The standardisation exercise is focussed on VMOs, starting with an analysis of the current state. This will be a big job, which may result in changes to user IDs. Eventually this will provide you with a better experience.

• An autofill feature associated with your browser could be filling a username and password for a different app. Try typing your username and password.
• We understand that you have numerous usernames and passwords for various Cabrini apps. Work with the Service Desk. They can tell you what username you must use to sign on to Doctors Hub, and they can reset your password.
• Service Desk can also tell you what username you must use for the various apps on the dashboard.

• Once you’ve signed on to Doctors Hub Dashboard, some apps unfortunately still require a second sign on into the app at this stage
• MFA is a cybersecurity requirement and some apps don’t support single sign on integration with Doctors Hub at the moment
• We’re on a journey. We’ve worked hard to give you this product as soon as we can. Additional integrations will occur in the near future. In the meantime, please come to Doctors Hub knowing the username and password for the apps you use.
• Service Desk can also tell you what username you must use for the various apps on the dashboard.

If you are in Citrix and you click on an app but it doesn’t load, you probably need to download and install Citrix Workspace for the device you are using.

Even if you think you already have Citrix Workspace on your device, we recommend that you update the app.

Click on the applicable link to access the Citrix Workspace for your device:

• Citrix workspace for Windows
• Citrix workspace for Mac
• Citrix Workspace for iPhone/iPad – Go to the App Store and search for Citrix Workspace
• Citrix Workspace for Android – Go to Google Play and search for Citrix Workspace

If you are on an IPhone, select Clinical Viewer Mobile rather than Clinical Viewer.

Clinical Viewer Mobile is optimised for mobile use.

Yes!

Sign on to Doctors Hub, tick “Remember device for 8 hours” and approve the multi-factor authentication. At the Dashboard, use the usual way to save a shortcut on your device. This could be saving a bookmark (Chrome); saving an icon to your Home Screen; or similar.

Sign on to Clinical Viewer Mobile (and any other apps that you want to save a shortcut for). Once in the app, save your shortcut as above.

At the start of every day, follow the following procedure:

• Use your shortcut to sign on to Doctors Hub, tick “Remember device for 8 hours” and approve the multi-factor authentication.
• Use the shortcuts you saved on your device to access any apps you use.
• Until the 8 hours expire, you will be able to access your apps with a single keystroke from your shortcuts.
• See the video Tips for Mobiles.