Compliments, Complaints and Suggestions

At Cabrini we strive to provide the highest possible standard of care. We appreciate receiving positive feedback from our patients and their families. But we also want to hear from patients whose expectations were not met, to give us the chance to improve our services.

If you would like to provide us with your feedback on any aspect of your care or our service, you may do one of the following:

  • Contact directly the staff or service in question
  • Contact the Customer Relations Manager on (03) 9508 1661 or via email crm@cabrini.com.au
  • Complete the Cabrini online feedback form below
  • Download our feedback form and send the completed form back to us in the mail

Complaints will be promptly acknowledged and investigated and you will be informed of the outcome.

Cabrini online feedback form

 

Other avenues for complaints

 

Organisation Phone Website
Aged Care Quality and Safety Commission  1800 951 822         www.agedcarequality.gov.au       
Elder Rights Advocacy 1800 700 600 www.era.asn.au
Health Complaints Commissioner 1300 582 113 www.hcc.vic.gov.au
Office of the Public Advocate 1300 309 337 www.publicadvocate.vic.gov.au