How do we collect patient feedback?
Upon discharge from our hospitals and health facilities, we invite each patient to provide us with their feedback about their Cabrini experience.
The responses are tallied and grouped into ten domains of care. The overall rating represents the average of these satisfaction scores and published on our Patients and Families page at the end of each quarter.
How does Cabrini improve its care and service?
It is recognised that patient involvement leads to a more positive experience and also enables high-quality health care and improved safety.
For further information on how Cabrini improves its care and service please visit our Quality and Safety page.
How can you get involved?
At Cabrini, we want to work with our patients, carers and community members, to help us improve our services to achieve our vision of being ‘the first choice for care’.
There is significant evidence that consumer participation leads to improvements in the quality, safety and accessibility of healthcare services.
Learn more about Cabrini Community Voice