Cabrini Community Voice

Established in 2011, the Cabrini Community Voice (previously known as the Patient and Family Register) is a group of past patients and family members that we call upon to gain formal feedback about Cabrini’s plans and services.

We welcome new consumer representatives.

There is significant evidence that consumer participation leads to improvements in the quality, safety, and accessibility of healthcare services. Your participation will
help to:

• Provide a consumer perspective to improving health service quality and patient safety
• Enable services to respond to the needs of the people they serve
• Provide you with experience in healthcare governance

Below is some feedback from our consumer representatives:

“I joined because I felt I could give honest feedback on a range of issues, whilst also helping to change processes for better care in the community.”

“It’s great to be able to have a voice and be listened to.”

“It has been a great opportunity to meet new people and provide feedback on care, services and initiatives.”

To join the Cabrini Community Voice you must be:

• Aged 18 years and over
• Have personal direct/indirect experience of using Cabrini’s services
• Have an interest in healthcare
  Willing to contribute on a voluntary basis
• Not currently or recently employed or engaged in the provision of health services at Cabrini.

As a consumer representative, you will receive invitations to participate as opportunities arise. Depending on your areas of interest and time available, you can provide input in various ways:

Provide feedback about patient information such as brochures and information sheets

• Participate in surveys, focus groups or community consultations
• Participate in special interest groups or committees

Participation is on a voluntary basis for a period of up to two years. At any time you can ask to be removed from the Cabrini Community Voice by contacting the Patient Experience team via email: ccv@cabrini.com.au

Your details will be used only for this register’s purpose and will not be given to anyone other than the Cabrini staff involved with this initiative.