At Cabrini, we manage and monitor risks across many areas such as operational, financial, reputation and clinical risks. Effective risk management is a vital component of Cabrini’s mission. We prioritise keeping our patients and staff safe and free from harm – this will allow Cabrini to grow and keep our health service strong to meet the needs of our community.
A planned approach to continuous quality improvement involves reviewing and improving each stage of the patient journey and includes audit, feedback, service redesign activities and innovation. We aim to improve safety for patients and staff by minimising key risks and optimising the quality of the services we provide.
At Cabrini, we are targeting known clinical risks which include falls, medication errors and pressure injuries, in order to:
(a) Reduce the occurrence of these clinical incidents
(b) Reduce the severity of harm associated with these incidents
We encourage all our staff to report all incidents using our incident reporting system so that we can monitor and track the effectiveness of our risk controls and prevent incidents occurring. The incident management system is actively monitored daily so that when incidents occur, the appropriate manager is notified and they can follow up and manage it in a timely way. The system can also track patients who may have had frequent falls. Additional attention and resources can then be planned to prevent further falls/injury.
Cabrini’s mission is clear – we are committed to providing excellence in all our services. We put patient’s safety first and look for opportunities to improve our care and services.
Even with efforts to minimise risk, unfortunately incidents can occur. We need to respond promptly if a patient or staff member does suffer an accident or event that results in them being hurt or harmed in any way. These incidents are also called adverse events.
Cabrini supports open disclosure – this is the process of open communication with patients and their families following an adverse event that has resulted in unintended harm. The process also involves discussion of the incident, investigation and makes recommendations for system improvement. Staff also need to be supported through such incidents and Cabrini is committed to providing the right environment, resources and culture to guide staff.